1. Introduction

These Terms of Use ("Terms") form a binding legal agreement between you ("you", "your" or "user") and Crimzo, a sole proprietorship based in Chennai, Tamil Nadu, India ("Crimzo", "we", "our" or "us"). They govern your access to and use of the Crimzo and Crimzo Studio mobile applications (each an "App"), our website at https://crimzo.app and its subdomains (the "Website"), and all related features, content and services (together, the "Services").

Our Privacy Policy, Community Guidelines and, for creators, the Creator Agreement form part of these Terms. By creating an account or otherwise accessing or using the Services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Eligibility

The Services are intended only for persons who are at least eighteen (18) years of age and competent to enter into a binding contract under the laws of India. Any registration, access or use by a person under eighteen (18) is unauthorised and a breach of these Terms. By using the Services you represent and warrant that you:

1. are a natural person aged eighteen (18) or over;
2. are the person to whom the phone number and other account details belong;
3. will comply with these Terms and all applicable laws at all times; and
4. have not previously been suspended or removed from the Services.

3. Account Registration

To use certain features, you must register an account. You may sign in with your mobile number or through a supported third-party sign-in service. During registration we may ask for your name, mobile number, profile picture and other information shown on the registration screens. Each person may hold only one account per App, and the use of multiple accounts is not permitted.

You are responsible for keeping your account and device secure and for all activity that takes place under your account. Do not share your sign-in details with anyone. Notify us promptly at crimzo.app@gmail.com if you believe your account has been accessed without your permission. For security, an account may be signed in on one device at a time; signing in on a new device may sign out the previous one.

4. License Grant

Subject to your continued compliance with these Terms, Crimzo grants you a limited, personal, non-commercial, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Services. We reserve all rights not expressly granted. This license does not permit you to: (a) copy, distribute, publicly display or perform any Content; (b) modify, reverse engineer or create derivative works from the Services; (c) use bots, scrapers or other automated means to access the Services or collect data; (d) record, capture or download any part of the Services except where a feature expressly allows it; or (e) use the Services for any commercial purpose not permitted by us.

5. Intellectual Property

All rights, title and interest in and to the Services, including software, design, text, graphics, logos, trademarks, Digital Items and all related intellectual property, belong to Crimzo or its licensors. Nothing in these Terms transfers any of those rights to you. You may not use our name, logo or trademarks without our prior written permission.

6. Content Obligations

The Services allow you to take part in live one-to-one audio and video calls with creators ("Broadcast Content") and to use features such as messages, profiles, photos and ratings (together with Broadcast Content, "Content"). Views expressed by other users do not represent our views.

You retain ownership of the Content you provide. By making Content available through the Services, you grant Crimzo a non-exclusive, royalty-free, worldwide license to host, store, transmit, display and process that Content solely to operate, secure, moderate and improve the Services. You represent that you hold all rights needed to grant this license and that your Content complies with these Terms and the law.

7. Prohibited Content, Content Moderation, Complaints and Misuse

By using the Services, you acknowledge that we use content moderation, both automated and manual. The following categories of content and conduct are prohibited, as further described in our Community Guidelines ("Prohibited Content"):

• Sexual content: nudity, pornography, sexually explicit or suggestive content, or the offer or solicitation of sexual services;
• Minors: any content or conduct that involves, exploits or endangers a person under eighteen (18); such cases may be reported to the authorities as required by law;
• Illegal activity: content that promotes or facilitates illegal acts, including violence, terrorism, drugs, gambling or fraud;
• Hate speech, harassment and bullying: content that attacks, threatens, intimidates or degrades any person or group;
• Privacy violations: sharing another person's personal information, images or calls without consent;
• Off-platform dealings: sharing contact or payment details, or arranging payments or meetings outside the Services;
• Impersonation and deception: fake identities, misleading information or manipulated media;
• Intellectual property infringement; and
• Spam and malicious content, including phishing and malware.

Crimzo may, at its discretion, use automated tools, semi-automated tools and human checks of Content, including Broadcast Content. You acknowledge that we may not identify all Prohibited Content and we make no warranty regarding any Content. We reserve the right, at any time and at our discretion, to remove, block or refuse to transmit any Content for the purpose of enforcing these Terms or for any other reason we consider appropriate.

If we determine that you have breached these Terms or our policies, we may, depending on the severity and frequency of the breach: (a) remove the Content; (b) issue a warning; (c) end an ongoing call; (d) restrict access to certain features; or (e) suspend or permanently terminate your account.

Reporting. We provide tools to report users and Content within the Apps, and you may also write to us. We review reports and take action where a breach is found. Complaints may also be raised with the Grievance Officer (Section 19).

8. Use Restrictions and User Representations

You agree to use the Services only in good faith and in compliance with these Terms and all applicable laws. You will not: engage in fraud or attempt to defraud Crimzo or other users; misuse Coins, bonuses or refunds; create accounts to evade a suspension or to obtain bonuses more than once; interfere with or disrupt the Services or their security; or access the Services through unauthorised means. If we believe you have acted in bad faith or in breach of these Terms, we may suspend or terminate your account and prohibit you from using the Services.

9. Third Parties; Third-Party Services

The Services rely on software, infrastructure and services provided by third parties, including app stores, payment processors, sign-in services and communication providers. Your use of those services may also be subject to their own terms and policies. We are not responsible for third-party services, websites or content and make no warranty in respect of them.

10. Coins and Paid Features

The Services offer virtual coins ("Coins") that can be used only within the Services to access paid features, such as calls with creators ("Digital Items"). Prices, the amount of Coins and the Coins required for a feature are shown in the App before you pay or use them.

• Coins are purchased through the app store's payment system, and the app store's terms also apply to your purchase.
• Coins and Digital Items have no real-world monetary value, are licensed and not sold to you, and cannot be redeemed for money, transferred, sold or exchanged outside the Services.
• All purchases are final and non-refundable, except where required by applicable law or the app store's refund policy. If a purchase is refunded, reversed or charged back, we may remove the corresponding Coins.
• Promotional or free Coins may be offered at our discretion and may be subject to additional conditions.
• Unused Coins are forfeited if your account is deleted, or suspended or terminated for breach of these Terms, without any compensation.
• We may change the pricing, availability or features of Coins and Digital Items at any time.

11. Promotions and Offers

From time to time we may offer promotions, bonuses or special offers ("Promotions"). Promotions may be subject to their own rules, which apply in addition to these Terms. We may modify or end any Promotion at any time.

12. Availability and New Versions

We may add, change, suspend or discontinue any part of the Services, or set usage limits, with or without notice. Calls depend on network conditions and third-party providers, and we do not guarantee that the Services will be uninterrupted or error-free. You may need to install updates or accept updated Terms to continue using the Services.

13. Storage and Deletion of Content

We are not obliged to store, preserve or return any Content to you and are not responsible for the loss or deletion of any Content. We may remove Content from our systems periodically at our discretion, subject to our Privacy Policy.

14. Termination

You may stop using the Services at any time and may delete your account from the App settings or as described on our Delete your account page. We may retain data where required by law, to resolve disputes or to enforce our policies.

We may, at our sole discretion and with or without notice, restrict, suspend or terminate your account or access to the Services if we believe that you have breached these Terms or the law, created risk or legal exposure for us or other users, or for any other reason permitted by law. We are not obliged to compensate you for any resulting loss.

15. Indemnification

You agree to indemnify, defend and hold harmless Crimzo and its proprietor, employees, agents, partners and service providers from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or relating to your use of the Services, your Content, or your breach of these Terms or any applicable law.

16. Warranty Disclaimer

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Services will meet your expectations or that any creator or user will be available, accurate or suitable.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Crimzo shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data or goodwill, arising out of or in connection with the Services, or for the conduct of other users or third parties. Our total aggregate liability for any claim relating to the Services shall not exceed the amount you paid to us in the three (3) months before the event giving rise to the claim. Nothing in these Terms limits any rights you have under the Consumer Protection Act, 2019 that cannot lawfully be limited.

18. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to the grievance process in Section 19, the courts at Chennai, Tamil Nadu shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, without prejudice to your right to approach a consumer forum.

19. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made under it, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is Harishudhan A R, who may be contacted at crimzo.app@gmail.com (Chennai, Tamil Nadu, India). Please include the mobile number linked to your account so that we can process your complaint.

We acknowledge complaints within twenty-four (24) hours and endeavour to resolve them within fifteen (15) days of receipt, or within such shorter time as applicable law requires. If you are not satisfied with our decision, you may appeal to the Grievance Appellate Committee constituted under the said Rules.

20. General

Changes. We may amend these Terms at any time by publishing the revised version on the Website or in the Apps. Where a change is material, we will notify you within the Services before it takes effect. Your continued use of the Services after the effective date means you accept the revised Terms.

Notices. We may send you notices through the Apps, by SMS, or by email.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms. We may assign our rights and obligations without restriction, including in connection with a reorganisation or transfer of the business.

Language. These Terms are written in English. Any translation is provided for convenience only, and the English version prevails in case of any difference.

21. Contact Us

If you have any questions about these Terms or the Services, please contact us at crimzo.app@gmail.com.